Questions about a booking, a payment or your account? Email support@kismetph.com and include your booking code if you have one. We usually reply within one business day.
Common questions
How do I cancel or change a booking?
Open Reservations (or the Bookings tab in the app), choose the booking and tap Cancel or Change. The venue's cancellation policy is shown before you confirm.
When do I get my refund?
Refunds go back to the original payment method. Cards usually take 5–10 business days; e-wallets are often faster.
The venue was closed or couldn't seat me.
Sorry about that. Email us with your booking code and we'll sort out a refund with the venue.
Is Decide for Me really random?
Yes. Random modes give every eligible place an equal chance, drawn on our servers, and sponsorship never affects any game. How picks work.
How do I delete my account?
Go to Profile → Delete account (in the app: Profile → Delete account). Cancel any upcoming bookings first.
I own a venue. How do I list it?
Start at List your business. We review new listings before they go live.